/SAAS Software Support Specialist (Mysuru)

About the job

Company: Projile Corporation (Aztute Platform) Location: India (Remote) Type: Full-Time Contractor Shift: Evening/Night Shift (to support North American clients) Industry: Health Tech | SaaS

About Projile Projile Corporation is a technology consulting and product development firm specializing in building and scaling cloud-based B2B SaaS solutions for healthcare, public sector, and community-based organizations. Projile has launched Aztute Community Health, a fast-growing community health platform that enables healthcare providers, payers, and social care organizations to deliver integrated, whole-person care across North America. With a global team and a rapidly growing client base in the U.S. and Canada, we are focused on delivering mission-driven technology that improves health outcomes and operational efficiency.

About the role- We are looking for a SaaS Software Support Specialist to provide responsive, high-quality support to our North American clients during evening/night hours (India time). This role is critical in ensuring smooth day-to-day client operations by troubleshooting issues, bug fixes, communicating clearly with clients (primarily via email), and coordinating effectively with the India-based development team for timely resolution of more complex issues. In addition to client support, you will also contribute to configuration and testing activities when support volumes are lower, making this a well-rounded role at the intersection of client support, technical troubleshooting, and solution operations.

Key Responsibilities

Client Support & Communication
- Act as the primary point of contact for client support during assigned shift hours.
- Respond to client queries promptly via email (and occasional calls), ensuring clear and skilled communication.
- Provide timely updates, set expectations, and ensure high levels of client satisfaction.

Troubleshooting & Issue Management
- Diagnose and troubleshoot SaaS platform issues, inclu Apply on Kit Job: kitjob.in/job/4lu3dq