Customer Data - Trainee (Mysuru)

Requisition #: 20467 Functional Area: Office/Clerical; Marketing Employment Type: Full time Work Options: In Office at Location Specified Above #LI-Onsite Work Hours: 5 30PM IST
- 2 30AM IST or 6 30PM IST
- 3 30AM IST Position Summary The purpose of this position is to assist customers and sales associates with a variety of customer-related transactions, ensuring that the customers' needs are met in a timely and quality manner. The position will also create and maintain customer master data used by the marketing and sales areas.

Job Responsibilities
- Processes customer transactions, such as complaints/returns, credit/debit memos, subscription contract cancellations, moves, etc.
- Creates orders and subscription contracts received through multiple channels within established timeframe.
- Oversees the end-to-end processing of Leads, Trials and Orders within the EOI Table Interface System, including research and resolution of related data issues.
- Runs and researches the daily order error and EOI error reports, making corrections as needed for orders to flow through system following established guidelines.
- Sets up new customer business partners and maintains customer master data, following established guidelines. Customer master data includes, but is not limited to, hierarchy structure, company name, addresses, contacts, etc.
- Services all customers (internal and external) within established timeframe in a professional manner.
- Independently resolves most problems to the mutual satisfaction of both the customer and the company. Qualifications Education:
- High School Graduate or General Education Degree (GED) Experience:
- 6 months to 1 year of experience processing customer transactions and working with customer related data.
- Call center experience desirable. Other Skills/Qualifications:
- Must be proficient in the use of a PC and MS Office Suite with intermediate Excel skills.
- Quality minded and detail oriented.
- Ability to work in a fast-paced environment.
- Ability to learn and utilize a variety of software applications.
- Problem solving skills.
- Desire to meet and exceed customer expectations. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. We Protect People & The Businesses They Run™ Join a team that empowers North American companies to protect people and the businesses they run — through technology, service, and purpose. J. J. Keller India Compliance Products and Services Private Limited is a wholly owned subsidiary of J. J. Keller & Associates, Inc., a leading provider of safety and regulatory compliance solutions in North America. Established in 2025, our India-based teams in Mysuru and remote locations support the development and delivery of technology and services that help North American companies create safer workplaces and meet complex regulatory requirements. How We Work Together J. J. Keller India is proud to be part of a global team. Our associates in India collaborate closely with colleagues in the U.S., contributing to the quality, scalability, and innovation of J. J. Keller’s offerings. Whether you’re developing new technology, supporting customers, or helping our teams operate smoothly, your work at J. J. Keller India makes a difference. Click HERE to learn more about the growth and impact of our parent company, J. J. Keller & Associates, Inc. Comprehensive Benefits: We believe rewarding work should go hand-in-hand with valued benefits. That’s why J. J. Keller India offers a comprehensive benefits package designed to support you both professionally and personally. Learn more at Why Join Us | J. J. Keller India. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply on Kit Job: kitjob.in/job/4lusgp