Senior CX Researcher (Mysuru)

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 28 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.

Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.

Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving

We are looking for a Senior CX Researcher who will help us better understand how users think, feel, and make decisions when interacting with our products and experiences. You will design and run remote research and experiments, analyse insights, and turn findings into recommendations that improve customer experiences, support marketing strategies, and guide product development.

We’re hiring a remote candidate based in either of these locations: Current Delhi, Mumbai, or Bangalore.

Main responsibilities:
- Designing, executing and analysing choice and UX experiments which reveal decision making processes, strategies and preferences of users, as well as users’ perceptions
- Implementing user behaviour models/theory to understand problems, find opportunities, discover solutions, and deliver actionable business insights
- Working in partnership with cross-functional teams to aid decision making based on user and consumer insights in different streams (design, optimisation, marketing etc.)
- Writing compelling and actionable reports which tell what matters in experimental data
- Managing our experimental tools including data analysis processes, and output formats
- Guiding and training other researchers in the use of experimental methods and tools
- Supporting our attitudinal/behavioural user research activities when needed, by providing additional capacity and language skills
- Supporting the team’s educational efforts for the wider bu Apply on Kit Job: kitjob.in/job/4mapre