Customer Support Engineer Mysuru

About FlexyPe

FlexyPe is the full-stack infrastructure for eCommerce — powering identity, cart, checkout, and post-purchase experiences for 500+ D2C brands. We process ₹300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team.

We're now entering our next growth phase and need engineers who can sit at the intersection of technology and customer experience — people who can debug a Shopify integration at 11 AM and walk a merchant through their analytics dashboard at 2 PM.

If you studied engineering but don't want to sit in a cubicle writing code nobody sees — if you want to actually talk to real businesses, solve real problems, and understand how products work from the inside — this is your role.

What You'll Actually Do

Be the first responder when merchants hit issues — checkout not loading, coupons not applying, payment method missing, pixel not firing, orders not syncing. You diagnose it, not just document it.

Learn FlexyPe's entire product suite (Checkout, FlexyPass, FlexyCart) inside out. Within 30 days, you should know the product better than most merchants know their own store.

Onboard current merchants — set up their checkout configuration, test every coupon, verify every payment method, check every button on every device, and take them live. You own the checklist. Zero errors at go-live is your standard.

Sit in WhatsApp merchant groups and be the person who responds rapid, resolves faster, and makes the merchant feel like they have a dedicated tech team behind them.

Collaborate directly with the engineering team — translate merchant complaints into actionable bug reports with steps to reproduce, screenshots, console logs, and device info. Bad bug reports waste engineering time. Valuable ones save days.

Spot patterns. If 5 merchants report the same issue in a week, you flag it before anyone asks. If a feature is confusing every new merchant during onboarding, you write it up and suggest a fix.

Who S Apply on Kit Job: kitjob.in/job/4mhlpu