TSI Retail - Mysore, Mysuru

Job Description Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Accountability: Sales collection, C form collection&Ugai management . Monitoring&reviewing companys&freight outstanding . Reviewing the ageing of debtors on a daily basis . Collections of cheques, DD from customers . Coordination with DIC for ensuring collections in time . Development&periodic review of critical ugai indicators . Collection of all the C forms from the parties . Ensure that the C forms are in proper format with all supporting's and are dispatched to plant in time . Collection&submitting Guarantor letters in time. KRA2 Achieving sales targets Achieving sales targets of white cement&new products . Ensure frontline implementation of zonal marketing plan . Process&monitor daily sales figures&coordination with Logistics for supplying the material to the sales area . Performing systematic market visit schedule activities . Building rapport with all the customers . Ensure collation of orders&feeding the same in e-commerce site on web . To fill in Daily Activity Report&call cycle entries . Attentively listen to customers problems/issues&apprise the same to area head/state head . Attending to quality, pricing problems of the retailers/ stockiest&direct customers . Creating awareness of new products by converting features into benefits&spreading new products awareness through cluster meets&counter meets KRA3 Gathering market feedback . Provide the feedback&need for appointing new dealers / stockists in unrepresented areas or the areas which are not fully penetrated. . Providing feedback on weak pockets of sales areas&the reasons thereof . Closely interact with retailers/retailers staff / stockists to get the first hand market feedback&submitting the same to area head/state head . Make available the information on competitors promotion activities to area head/state head . Make available the information on competitors pricing activities to area head/state head&collection of bills as proof for the same KRA4 Promoting products&applications . To involve CASC team and give detailed requirements of Sampling/ Brand approvals/ Site Training program. Participate in events along with CASC and convert the activity into business. . To coordinate&provide support to CASC personnel for sampling to be done at micro level. . Timely distribution of sales promotional material . Ensuring that all advertisement material (POP material, posters, danglers) are properly displayed and that the visibility of the same is there . To help direct parties, cement&paint manufacturers by assisting them&providing market trends&add value to their business . Distribution of gifts&other promotional material to customers in time KRA5 Initial complaint handling . To attend to the complaints of customers with regard to minor&generic applications&products . Visiting site to get the actual feel of complaint . To take the initial account of the nature of complaint . To handle the complaint as per standard checklist of complaint handling&liaise with insurance company for the damages settlement