ServiceNow HRSD Consultant, Mysuru

Key Responsibilities Configure HRSD modules including Employee Document Management (EDM), retention rules, access and visibility, lifecycle events, journeys, employee relations, cases, involved parties, interviews, and evidence Manage access management, role and group creation, manual access assignmentConfigure and support AWA (Live Agent/Virtual Agent), interactions, HR topics, conversation flows, and scripting Provide advanced dashboard support, database views, and interactive filtering Support integrations using REST API Manage HRSD case management, workflow designer, ACLs, record producers, and HR service processesTranslate business needs into technical requirements Recommend process improvements based on system capabilities Collaborate with stakeholders for requirement gathering, reporting, and performance analytics