Senior Technical Consultant (Mysuru)

Senior Technical Consultant- Managed Services

Company Overview: 89 Solutions is a pure-play ServiceNow EmployeeWorks (Moveworks) partner delivering enterprise-grade AI solutions that transform employee support and productivity at scale. With a proven track record globally, we are recognized for leading the market in successful Moveworks implementations and advanced Agent Studio use cases that deliver measurable business impact.

Responsibilities: As a Senior Technical Consultant in our Managed Services practice, you’ll responsibilities will be as follows:
• Own the end-to-end health and stability of live Moveworks environments through regular platform monitoring, including integration health, user ingestion, and content pipelines.
• Lead Moveworks incident management and triage — act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations.
• Fine-tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy, and user experience.
• Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations, and opportunities to align with best practices.
• Analyze interaction metrics, user behaviour, and feedback trends to identify adoption gaps and recommend targeted improvements.
• Manage incremental change requests — knowledge source updates, ingestion filters, credential rotations, connector changes, and access adjustments.
• Deliver knowledge and ServiceNow service catalogue uplift, including content gap analysis, knowledge ingestion reporting, and ITSM form remediation.
• Design, build, and deploy current AI agents using Moveworks Agent Studio, integrating with enterprise systems (ServiceNow, Workday, Okta, etc.)
• Act as a trusted technical advisor to customer stakeholders — leading platform strategy, presenting insights in service reviews, and aligning improvements to business outcomes

Qualifications:
• 5+ ye Apply on Kit Job: kitjob.in/job/4n88k2