CAD Applications Engineer (Habsiguda)

About Us: Logical Solutions is a dynamic team of experts, engineers, and visionaries who have been at the forefront of the engineering and design industry for over two decades. Our journey began with a simple yet profound mission: to empower businesses and individuals to transform their ideas into remarkable designs and tangible products. As a leading Authorized Reseller of Dassault Systemes SOLIDWORKS Corp, our journey has taken us to new heights. We have evolved with the ever-changing landscape of technology, staying at the forefront of design and engineering innovations. With our headquarters in Hyderabad, Telangana, and Andhra Pradesh, India, we are strategically positioned to serve a diverse clientele across the region. Designation: CAD Applications Engineer Job Responsibilities: The primary role of an Application Engineer is to provide product support to customers by:
· Managing technical support issues taken via phone, email, or web portal – Utilize your expertise in SolidWorks products to assist customers with challenges they face in production
· Follow up on Service Requests and Software Performance Reports generated through support cases
· Ensure that response time and customer satisfaction surveys meet goals
· Research solutions and create knowledge base articles
· Conduct assigned training classes – Train new students on SolidWorks products
· Make on-site customer visits
- Travel to customer sites (if required) to provide onsite support and training
- Working with the sales team to accurately understand our customer’s requirements.
- Progression into product demonstrations of SolidWorks to prospective customers
- Training of customers in the correct use of SolidWorks
· Working with a broad range of customers who use SolidWorks to design their products.
· Responding to the needs of our customers to solve technical problems in using SolidWorks
· Reporting to the Technical Manager & Sr. Applications Support Engineer Desired Candidate Profile/Key Skills:
- Engineering design experience gained in a design environment
- Knowledge of 3D CAD System, ideally SolidWorks bit Pro/ENGINEER or Inventor may also be practical.
- Good knowledge and use of Microsoft Office applications – Word, Excel, Outlook
- Willingness to be versatile and to travel as required ·Benefits: Logical Solutions Ltd Applications Engineers become experts by attaining the following SolidWorks certifications: Certified SolidWorks Professional (CSWP)Certified SolidWorks Expert (CSWE)Certified SolidWorks Support Technician (CSWST)Certified SolidWorks Instructor (CSWI)Certified PDM Support Technician (CPDM). Job Type: Full-time. You can check company profile on Job Type: Full-time Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund Application Question(s):
- Do you have Knowledge on Solid works? Education:
- Bachelor's (Preferred) Work Location: In person Apply on Kit Job: kitjob.in/job/4mr7zr