Onsite It Support Engineer In Haroli

WE’RE HIRING FOR A ONSITE IT SUPPORT ENGINEER L2 IN INDIA

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like setting where you’ll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people your journey with Excis and grow with us

What You Will Do:

Independently resolve in office incidents and service requests

Provide VIP user support with professionalism and urgency

Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps

Support Boutique IT environments and applications

Hands-on support for POS systems, barcode scanners and payment peripherals

Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)

Act as hands-and-eyes support for server / network teams

Manage printer and MFP support, including remote support team and vendor coordination

Support PC refresh activities:

Device stagging, testing and replacement

Planning and end user communication

Data migration support (where applicable)

Decommissioning and return of old devices

Ensure accurate CMDB and asset updates during moves, changes and refresh

Educate users on self-help options and remote support tools.

Highlight automation opportunities to achieve optimization and efficiency goals.

Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.

Record tickets for every activity performed during routine in office support operations.

Ensure compliance with service level agreements (SLAs) and key perfor Apply on Kit Job: kitjob.in/job/4lqyxd