Assistant Store Manager, Navi Mumbai

Job Title : Assistant Store Manager Location: Navi Mumbai (Belapur&Vashi) About Us: Traya is an direct-to-consumer hair care brand platform provides a holistic treatment for consumers dealing with hairloss. The Company provides personalized consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Traya's secret lies in the power of diagnosis. Our unique platform diagnoses the patient’s hair&health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track. Traya is founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.Our Vision: Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.Role Overview: The Assistant Store Manager plays a key role ensuring smooth day to day operations at Clinic/ store, supporting the store manager in delivering excellent customer experiences driving product understanding and maintaining the clinics operation excellence. Responsibilities: Customer Experience:Customer experience: Ensure every customer is welcomed, and guided through their visit in a warm and professional manner Help resolve any customer concern or queries, related to treatment, appointment or products Support in conducting scalp test or consultation where required Clinic Operations:Monitor daily store opening / closing activities Ensure the clinic is clean. Organized, and stocked with required inventor Asist with managing appointments, walk in and escalations Sales and Product Support: Support the coaching team in explaining treatment kits Product usage and reorder benefitsUp-sale or recommend suitable products based on customer history and needs Help with the kit making and App onboarding, wherever needed Team Coordination: Coordinates with doctors, coaches and backend team, to ensure seamless clinic functioning Act as a point of contact in an absence of a managerMaintain shift rosters and ensure timely updates are shared Reporting and inventory Track footfall and daily sheet and maintain MIS reports Ensure Accurate inventory management from receipt to usage Race any requirements for stock replenishment or support material Skills and Requirements: Bachelor’s degree in any fields preferred1-3 years of experience in customer facing roles (retails, wellness, Healthcare ) preferred Strong communication and interpersonal skills Basic knowledge of excel, google office sheets Comfortable with tech-based processes (Apps Usage and CRM Tools )