Logistics Manager, Delhi

Job Title: Logistics Manager (B2B/B2C) Location: Delhi HO and Warehouse as desired Company: MARS Cosmetics About MARS Cosmetics: MARS Cosmetics is a globally recognized beauty brand that thrives on innovation, diversity, and empowering individuals through high-quality beauty solutions. Headquartered in New Delhi, MARS Cosmetics is committed to offering groundbreaking products that meet the ever-evolving needs of consumers worldwide.Role Overview: The Manager– Logistics&Warehousing Operations will be responsible for managing end-to-end logistics for a high-volume FMCG cosmetics business with 1300+ SKUs, handling 10,000 daily B2C/D2C orders and 20,000–25,000units/40-50 POs for B2B units per day. This role will focus on optimizing logistics cost, ensuring timely dispatches through strong coordination with customers and transport partners, and building a robust logistics network. The role will also lead a team of 3–4 logistics coordinators/executives and drive SLA adherence, fill rates, and operational efficiency.Key Responsibilities&KPIs: 1. B2B Dispatch Planning&Appointment Management-• Manage appointment scheduling with customer warehouses/DCs • Ensure timely slot bookings aligned with dispatch readiness 2. Logistics Partner Management (B2B&B2C)-• Build and maintain cost-effective partnerships with transporters and courier companies • Negotiate rates, monitor performance, and onboard new partners 3. Dispatch Execution&TAT Management-• Ensure timely pickups and dispatches from warehouse • Align closely with warehouse team for dispatch readiness 4. B2C Courier Performance Management • Monitor courier performance across zones for D2C shipments 5. Fill Rate&Service Level Management• Ensure logistics constraints do not impact order fulfillment 6. Team Management&Productivity• Lead and manage logistics coordinators/executives 7. Data, Systems&Process Control• Work with logistics tech platforms, ERP, and dashboards Daily Reports: • B2B dispatch plan vs actual • Appointment scheduled vs completed • Missed / delayed appointments tracker • Courier pickup status (B2C) • Fill rate and pending dispatch reasons • Escalations&critical issues tracker Weekly Reports:• Partner-wise performance (cost, SLA, delays) • Zone-wise B2C delivery performance • RTO and NDR analysis • Appointment success trend • Cost analysis (planned vs actual freight spend) • Key operational bottlenecks&action plan Monthly Reports:• Freight cost trend&savings achieved• Partner scorecard (SLA, cost, reliability) • Fill rate analysis (with root causes) • Delivery TAT trends (B2B&B2C)• Productivity metrics (team&system efficiency)• Process improvements&automation initiatives• Risk analysis&capacity planning Key Skills Required:• Graduate/Postgraduate in Logistics, Supply Chain, or Operations • 5–9 years of experience in logistics operations (FMCG / e-commerce preferred) • Strong experience in B2B dispatch planning and appointment-based deliveries • Proven track record of managing courier/transport partners• Hands-on experience with ERP, WMS, and logistics platforms • Strong negotiation, analytical, and stakeholder management skills