Program Manager (Psychologist) (New Delhi)

About Aamya Aamya is India’s first medicated weight loss company exclusively for women, focused on sustainable transformation through science-backed care. We combine GLP-1 + GIP-based medication with personalized support from endocrinologists, nutritionists, fitness coaches, and care coordinators. Think of Aamya as a premium women’s health club—where medicine meets empathy, and body transformation meets total wellbeing. What This Role Is About We’re looking for a Program Manager – Customer Experience & Success to be the bridge between our members and everything that powers Aamya: doctors, nutritionists, fitness trainers, diagnostic partners, and internal teams. You will be the voice, heart, and nerve center of the customer journey—responsible for delivering a high-touch, high-empathy experience that drives trust, adherence, and lasting results. This is a high-ownership, high-growth role in a young company. It will involve long hours, real responsibility, and constant learning—but also the chance to build something meaningful from the ground up, grow fast, and make a tangible difference in women’s lives. Your Responsibilities I. Customer Success & Experience
- Be the primary point of contact for members—ensuring clarity, care, and accountability throughout their transformation journey
- Own the end-to-end customer lifecycle: onboarding, education, scheduling, motivation, progress tracking, and issue resolution
- Use WhatsApp, calls, and email to deliver warm, confident, and proactive communication at every stage
- Drive key customer metrics: satisfaction, adherence, NPS, retention, and clinical outcomes
- Be the customer’s advocate inside the company—ensuring every touchpoint feels human and thoughtful II. Care Coordination & Stakeholder Management
- Coordinate seamless interactions between members and all caregivers (doctors, nutritionists, fitness coaches)
- Work with diagnostic labs, pharmacies, and vendors to ensure timely service delivery
- Surface medical/lifestyle challenges to the right expert and follow through until they’re resolved
- Keep meticulous records and use CRM tools to stay organized across journeys III. Health Literacy & Adherence
- Help members understand and stay engaged with their protocol: GLP-1/GIP medication, nutrition plans, workout goals, habit-building
- Translate clinical advice into everyday language with empathy and clarity
- Spot disengagement early and step in with confidence, encouragement, and compassion IV. Operational Excellence
- Build and refine backend workflows, SOPs, and tracking processes
- Bring attention to detail to every task—nothing falls through the cracks
- Collaborate with product and leadership teams to improve and scale the experience Who Your Are Background & Experience
- 3–6 years in customer success, healthcare operations, clinical coordination, or wellness coaching
- Background in psychology is most preferred but public health, nursing, or hospital management can also be considered
- Experience in digital health, chronic care, weight loss, or women's wellness a plus
- Familiarity with GLP-1 / GIP therapy or endocrinology workflows is a strong bonus Skills & Mindsert
- Impeccable communication—you’re warm, transparent, confident, and persuasive, especially over calls and text
- Obsessed with customer experience—you anticipate needs, preempt problems, and love making people feel taken care of
- Deep understanding of how medicine, nutrition, fitness, and behavior intersect
- Naturally organized, proactive, and detail-oriented—you keep things moving and never miss a beat
- You thrive in early-stage environments—gritty, adaptable, and driven by impact Why Join Aamya ✨ Be part of a mission to transform women’s health in India ????‍⚕️ Work alongside top endocrinologists, nutritionists, and wellness experts ???? Fast-growing startup = fast track to personal and career growth ???? Build meaningful relationships and real outcomes with the women you serve ???? High trust, high ownership, high learning environment Compensation & Benefits ???? Competitive salary + performance-linked bonus ???? Health & wellness perks ???? Professional growth support Apply on Kit Job: kitjob.in/job/4nc02n