IT Service Desk Analyst (Goa)

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview We are looking for a agile and customer-focused IT Service Desk & Desktop Support Analyst to join our Internal IT team. This role combines the responsibilities of Level 1 & Level 2 IT support, offering frontline assistance via phone, email, and ticketing systems, along with hands-on desktop and hardware support. The ideal candidate will ensure efficient IT operations by addressing issues quickly, maintaining systems, and delivering excellent end-user support.

What You’ll Do
- Respond to IT service requests, incidents, and inquiries via phone, email, and ticketing system (e.g., ServiceNow).
- Provide Level 1 support: password resets, account unlocks, application access, VPN, printer, and email issues.
- Create user accounts, assign permissions, and configure mailboxes for new hires as part of onboarding.
- Perform offboarding tasks such as disabling accounts, securing data, and revoking access.
- Carry out automation tasks through internal tools, scripts, or platforms (e.g., Power Automate, REWST).
- Possess strong working knowledge of Microsoft Office 365 administration: user/mailbox management, licensing, distribution groups, and shared mailboxes.
- Accurately log, categorize, and prioritize tickets based on urgency and impact.
- Escalate unresolved issues to higher support levels while ensuring timely follow-up.
- Guide users through problem-solving steps with patience an Apply on Kit Job: kitjob.in/job/4maq17