Operations Manager (Goa)

URGENT POSITION TO BE FILLED – Panjim, Goa Salary: Up to 8 LPA (MAX) Compensation & Benefits:
- ₹2 Lakh Medical Insurance
- Night Shift Allowance
- 5 Days Working
- Rotational Shifts Required Skills:
- Bachelor's degree in any field. Master’s degree is a plus
- Min 3+ years leading operations teams in an Outsourcing / BPO / Business support workplace
- Operations Team Management
- Client/Stakeholder Management
- Project Transition Management
- People Management & Team Leadership
- Process Improvement & Gap Analysis
- Resource & Capacity Management
- Quality Assurance & KPI Monitoring
- Excellent Communication Skills
- Conflict Resolution & Employee Engagement Bonus/preferred Skills:
- Travel industry / tour operator / travel operations exposure
- Global operations support experience
- Experience working in rotational shifts
- Stakeholder reporting and SLA/KPI management Description: We are specifically looking for a min 3+ years of strong people manager from a BPO / outsourcing / business support operations background who has at least 3+ years of experience handling operational teams and client interactions. The candidate should be confident in managing day-to-day operations, team performance, project transitions, stakeholder communication, and process improvements. Strong communication, coaching, mentoring, and resource management skills are mandatory. Candidates with travel/tour operator industry experience will be highly preferred. The role is fully Work From Office in Goa with rotational shifts and requires someone mature, process-oriented, client-facing, and capable of handling operational ownership independently. Apply on Kit Job: kitjob.in/job/4n9iaw