Health Care Jobs: Lead Specialist - Health Operations - Ops …, Noida

Mercer - Health Operations is seeking candidates for the following position based in the Noida office


Lead Specialist - Health Operations - Ops support



What can you expect?


We are looking to hire a
Lead Specialist - Health Operations - Ops support
in the Mercer Marsh Benefits You (Health Operations) team.

This is an individual contributor role.

MMB Benefits You - A Mobile App is built on Mercer's global mobile platform that helps the user manage their physical, mental, social, and financial wellbeing by optimizing the use of their non-insured benefits and utilizing curated point solutions to improve their health and wellbeing


What is in it for you?

Holidays (As Per the location)
Shared Transport (Provided the address falls in service zone)


We will count on you for:

Collect third party vendor information and record in a database system.
Collaborate with the onshore team to align on the fields to include in the database and how the information needs to be presented for the various use cases including initial vendor screening, detailed due diligence and vendor summaries for consulting projects
Collaborate with the onshore team to set up processes and checklists for vendor screening and evaluation
Conduct market scan for local / regional / global vendors including accessing new sources e.g. on PE investment in start ups
Administrative tasks: reset passwords, basic quality checks, advanced quality checks, reporting (utilization metrics, vendor distribution list, vendor-solution listing)
Inbox management: invite vendors to participate, answer vendor questions, answer consultant questions
Premium package management: reporting/notifications of package expiration (30/60/90 days), tracking of completion of activities in scope
After alignment with the onshore team, do the initial reach out to vendor contacts through details available on vendor websites, LinkedIn etc.
Liaise with vendors to set up initial vendor screening meetings, including setting of agenda and summary of key findings to guide the Go / No Go decision making by the onshore team
Project manage vendor communication including inviting vendor to enter information in the database, through out a RFI/ RFP process
Communicate with vendors to gather and/or clarify information
Prepare vendor assessment against the evaluation criteria
Create supporting materials as needed to enable the MMC due diligence review of the vendors
Coordinating with internal MMC stakeholders to get approvals including triaging any comments received to the respective parties to reach closure of issues raised
Prepare reporting including global well-being vendor landscape, database utilization metrics and revenue tracking (where applicable)
Engage with vendors on a regular basis to keep the database updated and content refreshed.
Communication with onshore team to review progress, manage ramp-ups and ongoing transitions
Periodical Service Level Agreements (SLAs) monitoring and discussion with the stakeholders
Manage relationship with onshore Business Process Owners and senior management
Responsible for driving Process Improvements

Note: Applicants should be flexible working in shifts


What you need to have:

Graduate with minimum 6 plus years experience in service industry
Strong written and verbal communication in English
Ability to multitask, manage multiple priorities and work in a rapidly changing and dynamic environment, ensuring standards and deadlines are met and keeping others informed and up-to-date
Ability to work as part of a team and build strong working relationships with peers
Exceptional interpersonal, organizational, business communication, and time management skills
Strong working knowledge of MS Office in particular Excel, Smart Sheets and PowerPoint. Proficiency in VBA coding is preferred


What makes you stand out?

Adaptable communicator, facilitator, influencer and problem solver
High attention to detail
Good relationship skills, Proven ability to work on own initiative as well as in a team
Ability to multi-task and prioritize time effectively



Mercer
believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed). Follow Mercer on LinkedIn and X.


Marsh McLennan
is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.


Marsh McLennan
is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.