Customer Success Manager (Noida/Coimbatore)

Job description: WHAT THIS ROLE IS You will be the main point of contact for our customers after they place an order. Your job is to make sure every client — from a small event planner to a large corporate account — feels looked after, comes back, and brings others with them. This is not a support ticket role. You are expected to build real relationships and actively drive repeat business. WHAT YOU WILL OWN – Manage a portfolio of active and recent customers across WhatsApp, email, and calls – Follow up post-delivery to confirm satisfaction and flag quality issues to ops immediately – Identify upsell and repeat-order opportunities and convert them — this is a revenue-contributing role – Maintain clean records in CRM — every interaction logged, no exceptions – Work closely with sales and design teams to resolve issues rapid and keep orders moving – Track NPS and customer health scores; flag at-risk accounts before they churn WHAT WE NEED FROM YOU – 3+ years in customer success, account management, or inside sales — e-commerce or B2B strongly preferred – Excellent written and spoken English — you will deal with US, UK, and Australian clients – Comfortable managing 50–100 accounts simultaneously without dropping the ball – CRM discipline is non-negotiable — if it isn't logged, it didn't happen – You genuinely like people and don't treat follow-ups as a chore WHAT THIS IS NOT – A reactive support role — we want someone who hunts for opportunities, not just resolves complaints – A role for someone who needs hand-holding on priorities Compensation: ₹40,000.00
- ₹45,000.00 per month
- Work Location: In person Apply on Kit Job: kitjob.in/job/4l9lq2