E-Commerce Conversion & Retention Executive (Noida)

Company Description Sushain Wellness and Wholeness Pvt Ltd, founded in 2021, is a digital health platform revolutionizing holistic health by integrating Ayurveda, Homeopathy, Yoga, and Unani with modern technology. Serving over 500,000 users globally, Sushain offers personalized health solutions, including virtual consultations, Panchkarma therapy, and a curated selection of 25,000 authentic Ayurvedic and Homeopathic products. With a focus on preventive care and balanced living, the company is committed to making traditional medicine practices accessible and reliable worldwide. Sushain emphasizes sustainability, blending ancient healing practices with cutting-edge digital innovations. – E-Commerce Conversion & Retention Executive Role Overview Sushain is looking for a highly analytical and performance-driven professional to manage and improve conversion rates across Sushain platforms (sushainclinic.com & sushain.in). The role will focus on improving user journeys, reducing drop-offs, increasing cart recovery, improving landing page performance, customer retention, chatbot management, and maximizing overall platform sales efficiency through data-driven decision-making. Key Responsibilities  Platform Conversion Optimization
- Monitor and improve website conversion rates
- Analyze customer journey and funnel performance
- Identify drop-offs across:
- Landing pages
- Product pages
- Cart stage
- Checkout stage
- Payment stage Customer Retention & Win-Back
- Execute cart abandonment recovery campaigns
- Create customer win-back journeys
- Improve repeat purchase rates
- Coordinate WhatsApp, email, and retention workflows Landing Page & Funnel Management
- Optimize landing pages for better conversions
- Coordinate A/B testing initiatives
- Analyze heatmaps, session behavior, and user interactions
- Improve CTA placements and customer flow Chatbot & Customer Interaction Management
- Manage chatbot workflows and automation
- Improve automated customer responses and lead handling
- Coordinate customer engagement tools for better conversion Data Analytics & Reporting
- Daily monitoring of:
- Conversion rates
- Funnel performance
- CAC vs conversion efficiency
- Repeat user behavior
- Retention metrics
- Prepare MIS and performance dashboards
- Generate actionable insights from platform data Coordination & Optimization
- Work closely with marketing, design, tech, and operations teams
- Recommend improvements based on analytics and user behavior
- Support growth initiatives across both platforms Required Skills
- Strong expertise in Excel and data analytics
- Understanding of e-commerce funnels and conversion optimization
- Experience with Google Analytics, conversion tracking, and reporting
- Solid analytical and problem-solving skills
- Knowledge of chatbot tools and retention workflows
- Understanding of customer behavior analysis
- Ability to derive insights from large datasets Preferred Experience 2–5 years experience in:
- E-commerce analytics
- Conversion rate optimization (CRO)
- Retention marketing
- Marketplace or D2C operations
- Data-driven growth roles Apply on Kit Job: kitjob.in/job/4m5dbk