Customer Support Executive – Voice & Customer Experience …, Noida

Company: Effora Location: Noida (Work From Office) Employment Type: Full-Time Employment Probation Period: 3 Months About Effora Effora is a fast-growing beauty and personal care startup building premium, innovation-led products for modern consumers. As a digital-first brand, we are focused on delivering exceptional customer experiences through high-quality products, strong communication, and customer obsession at every touchpoint. We are looking for confident, energetic, and customer-focused individuals to join our team as Customer Support Executives . If you enjoy interacting with people, solving problems, and being part of a high-growth startup environment, this role is for you. Role Overview This is a customer-facing communication role where your primary responsibility will be managing and enhancing the customer experience across multiple channels. The role is heavily communication-oriented, with approximately 70% focused on voice support and customer calling , making strong verbal communication and confidence essential. You will play a key role in improving customer satisfaction, increasing customer trust, reducing order drop-offs, and strengthening long-term customer relationships. Key ResponsibilitiesCustomer Support & Communication
- Handle customer interactions across:
- WhatsApp Business
- Emails
- Instagram DMs & Social Media
- Voice Calls Customer Calling & Engagement
- Conduct outbound calls for:
- Abandoned checkout recovery
- Order confirmations & assistance
- Customer feedback collection
- General customer engagement & relationship building Issue Resolution
- Resolve customer concerns professionally and efficiently
- Coordinate with operations and internal teams for faster issue resolution
- Ensure a smooth and positive customer experience throughout the journey Customer Experience Management
- Maintain accurate records of customer interactions and feedback
- Identify recurring customer concerns and share insights internally
- Contribute ideas to improve customer satisfaction, retention, and overall support quality Candidate Requirements
- Excellent verbal communication skills are mandatory
- Strong written communication skills in English
- Confidence while handling customer calls and conversations
- Ability to communicate clearly, professionally, and empathetically
- Strong interpersonal and problem-solving skills
- Comfortable working in a fast-paced startup environment
- Basic understanding of social media communication etiquette is a plus
- Freshers with strong communication skills are encouraged to apply Eligibility Criteria
- Bachelor’s Degree (Completed) What We Offer
- Opportunity to work with a rapidly growing startup brand
- High ownership and real learning exposure from day one
- Practical experience in customer communication, operations, and retention
- Growth-oriented and performance-driven work culture
- Full-Time Employment Chance after successful completion of probation based on performance Preferred Qualities
- Customer-first mindset
- Positive attitude and strong work ethic
- Quick learner with adaptability
- Ownership mentality and accountability
- Strong people and communication skills
- Ability to stay calm and solution-oriented under pressure Why Join Effora? At Effora , you won’t just be handling support — you’ll be directly shaping customer experience for a fast-growing beauty brand. We value initiative, communication, and people who genuinely care about creating meaningful customer interactions. Join us in building a brand customers truly love. Apply on Kit Job: kitjob.in/job/4m5ha5