Mega -Walk-In Drive for Freshers - Customer Service - 28 …, Noida

Fresher Walk-In Drive for Customer Support Executive for HCLTECH Profile - Voice, customer service. HCL Tech Hiring for US/UK Voice Process 28 May 2026 - 29 May 2026 Walk in directly. Designation: Customer Care Representative-Freshers Any Grad/UG can apply (No Regular Students / No Law Graduate)B.tech, MTech, BCA and MCA is not eligible. Interview Location: - HCL Technologies: - A- 8&9, Sector 60, Noida, Uttar Pradesh 201301 Nearest Metro Station Sector 59. Work Location: Noida Two Way Cabs Available Walk-in Date- 28 May 2026 - 29 May 2026 Timing- 11am-2pm Job Description - Customer Service Executive - Fresher Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.Work Experience&Qualification criteria: - Excellent communication skills - both verbal and written - with a professional telephone etiquette - Helpful, empathetic, and enthusiastic about customer service - Freshers in US/UK Inbound calling preferably in Banking domain Job Description - Answer all inbound queries as per call flow procedure.- Adherence to process to ensure high quality and customer service. - Follow escalation procedures for issues uncontrollable at agent level First call resolution. - Break schedule adherence. - Involvement in motivational activities, implementing feedback given during monitoring sessions. - Updating various logs like escalation log, complaint tracker etc.- Ensuring data security - proprietary data of customers Please don't carry laptop while coming for interview Contact Person- Urmika Shah Mehta