Customer Service Representative (Non Voice), Noida

Walk in Date - 25 April 2026 (Sat) Walk-in Time - 10.00 PM- 4:00 PM IST Venue: YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001 We are seeking a motivated and detail-oriented Inbound Digital Sales Representative to join our sales team. In this role, you will manage inbound customer inquiries through email and chat channels, qualify leads, and guide prospects through the sales process using digital communication. You will be responsible for building relationships with potential customers, understanding their needs, and converting qualified leads into sales opportunities.Roles&Responsibilities Answer incoming sales emails/chat per day from individual consumers promptly and professionally. Read customer inquiries, understand their needs, and recommend appropriate products or services. Provide accurate product information, pricing details, and promotional offers. Guide customers through the purchasing process, including order placement, payment processing, and upselling or cross-selling products.Address customer objections and concerns regarding pricing, delivery expectations, etc., in a proactive and empathetic manner. Use selling techniques to effectively communicate the benefits of products and services. Collaborate with product suppliers to gather detailed information beyond what is available on the website.Enhance the customer experience through in-depth product knowledge. Collaborate with sales team members and management to achieve individual and team sales targets. Actively take on board feedback from coaching sessions to follow structured sales processes and email flow. Maintain focus and professionalism throughout the shift.Actively participate in team activities and embrace collaborative culture. Preferred Candidate Profile At least 6 months upselling sales experience (preferably in a call center, retail, or virtual environment). Strong problem-solving skills and analytical thinking in a fast-paced environment.Excellent written and verbal communication and relationship-building skills. Comfortable with technology and able to maintain high levels of problem-solving capability. Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR) Candidates should be okay with the Work from Office role. Should be comfortable with night shifts.Perks&Benefits Salary ranges from 2.95 to 3.43 LPA. Both side cab facilities. Medical Insurance Life Insurance