Customer Service Representative (Voice), Noida

Walk in Date - 25 April 2026 (Sat) Walk-in Time - 10.00 PM- 4:00 PM IST Venue: YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001 Role&responsibilities Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility Assist US-based members and providers with accurate and timely information Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflowsAccurately document customer interactions and transactions in the system Ensure HIPAA compliance and protect patient privacy at all times Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT) Collaborate with internal teams for escalation resolution and process improvementHelp guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistanceAssist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficient Preferred candidate profile Minimum 6 months to 3 years of experience in the International voice process Excellent verbal and written communication skills in EnglishStrong interpersonal skills with the ability to remain patient and empathetic Comfortable working night shifts and rotational offs Basic computer literacy and typing skill Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations) Knowledge of HIPAA regulationsGraduate in any stream (preferably Life Sciences, Healthcare, or related fields) Undergraduates with relevant BPO experience are eligible to apply Knowledge of billing practices and procedures preferred Proficiency with word processing and spreadsheet software and required Perks&Benefits CTC Range- 3.2 LPA - 3.7 LPA Paid training and continuous development Cab Facility (Pick Up&Drop) or Transport Allowance Medical Insurance Life Insurance