Customer Service Team Leader (Noida)

Anuj IMF Pvt. Ltd. is looking for a agile Customer Service Team Leader who can recruit, train, manage, and drive a high-performing customer service team. The candidate will be responsible for ensuring excellent customer support, team productivity, and achievement of business objectives. Key Responsibilities
- Recruit and onboard Customer Service Executives.
- Lead, motivate, and drive the team to achieve performance targets.
- Monitor daily team productivity and service quality.
- Handle customer escalations and ensure timely resolution.
- Conduct regular training, coaching, and team development sessions.
- Track KPIs, prepare performance reports, and implement improvement plans.
- Ensure high customer satisfaction and retention levels.
- Coordinate with internal departments for seamless customer support.
- Maintain discipline, engagement, and a positive team environment. Eligibility Criteria
- Graduate in any discipline.
- Minimum 2 years of experience in Customer Service, Team Handling in Leadership roles.
- Proven ability to recruit, train, and manage teams.
- Strong communication, leadership, and interpersonal skills.
- Result-oriented with excellent problem-solving abilities.
- Proficiency in MS Office and CRM tools. Key Skills
- Team Recruitment & Development
- Team Leadership
- Customer Service Management
- Target Achievement
- Customer Relationship Management
- Coaching & Mentoring
- Performance Monitoring
- Problem Resolution CTC: As per company standards and candidate experience. Industry Preference: BFSI, Insurance, Financial Services, Customer Support, Telecalling Operations. Pay: ₹25,000.00
- ₹44,724.74 per month Work Location: In person Apply on Kit Job: kitjob.in/job/4n6wxa