Customer Associate / Senior Customer Associate- Int. …, Noida

Hiring Now International Customer Support Associates (Voice & Chat Process) Location: Noida (NSEZ) / Pune (Hinjewadi) Industry: US Telecom Process Employment Type: Permanent | Work From Office (WFO) Role & responsibilities Customer Associate / Senior Customer Associate International US Telecom Process 1. International Voice Process (Inbound Customer Support) Job Details
- Designation: Customer Associate / Senior Customer Associate
- Process: US Telecom International Voice Process
- Nature of Job: Inbound Customer Support
- Work Mode: Work From Office (WFO)
- Location: Noida (NSEZ/Embassy) & Pune (Hinjewadi)
- Shift: Night Shift
- Working Days: 5 Days Working
- Weekly Offs: Split Week Offs Eligibility Criteria
- Minimum Qualification: 12th Pass
- Minimum 1 Year Experience in International Voice Process (Inbound)
- Experience in B2C Domain is Mandatory
- Excellent English Communication Skills
- Familiarity with MS Office and Internet Applications Selection Process 1. HR Interview 2. Operations Round (UAT) 3. SHL Assessment (58 Score) 4. Communication Round (B2 Level) Documents Required
- Aadhaar Card
- Academic Certificates
- Experience Letters
- Government Photo ID
- Last 3 Months Salary Slips (for experienced candidates) Compensation Voice Process Noida/Pune Location 12 to 17 Months Experience (U1 Band)
- CTC: Up to 4.40 LPA
- Approx. Monthly Take Home: 28,668
- Performance Linked Incentive (PLI): Up to 3,538 per month 18+ Months Experience (U2 Band)
- CTC: Up to 4.90 LPA
- Approx. Monthly Take Home: 32,002
- Performance Linked Incentive (PLI): Up to 3,949 per month No Loyalty Bonus Applicable. 2. International Dual Chat Process Job Details
- Designation: Customer Associate / Senior Customer Associate
- Process: US Telecom International Chat Support
- Nature of Job: Dual Chat Process
- Work Mode: Work From Office (WFO)
- Location: Noida (NSEZ) / Pune (Hinjewadi)
- Shift: Night Shift
- Working Days: 5 Days Working
- Weekly Offs: Split Week Offs Eligibility Criteria
- Minimum Qualification: 12th Pass
- Minimum 1 Year Experience in International Dual Chat Process
- Versant Score: 58 or Above
- Typing Speed: 30 WPM
- Typing Accuracy: 88% or Above
- Valuable Written Communication Skills
- Familiarity with MS Office and Internet Applications Selection Process 1. HR Interview 2. Operations Round (UAT) 3. Versant Assessment 4. Live Chat Assessment Documents Required
- Aadhaar Card
- Academic Certificates
- Experience Letters
- Government Photo ID
- Last 3 Months Salary Slips (for experienced candidates) Compensation Chat Process Noida/Pune Location 12 to 17 Months Experience (U1 Band)
- CTC: Up to 3.85 LPA
- Approx. Monthly Take Home: 24,946
- PLI: Up to 3,087 per month 1823 Months Experience (U1 Band)
- CTC: Up to 4.10 LPA
- Approx. Monthly Take Home: 26,638
- PLI: Up to 3,292 per month 24+ Months Experience (U2 Band)
- CTC: Up to 4.33 LPA
- Approx. Monthly Take Home: 28,194
- PLI: Up to 3,481 per month No Loyalty Bonus Applicable. Walk-in Opportunity for Hyderabad Candidates Candidates currently residing in Hyderabad can attend a direct Walk-in Interview for screening and profile assessment. Walk-in Venue: Campusmarg Consulting Flat No. 405, Aditya Trade Center, Opp. Aster Prime Hospital, Kumar Basti, Ameerpet, Hyderabad 500038 Walk-in Timings: Monday to Saturday | 11:00 AM to 6:00 PM Documents to Carry
- Updated Resume
- Aadhaar Card
- Passport Size Photograph
- Academic Certificates
- Experience Documents
- Last 3 Months Salary Slips (if applicable) Candidates shortlisted during the walk-in screening will be scheduled for the final interview process with the hiring team. Immediate Joiners Preferred. Regards, Sakshi Potracandi Apply on Kit Job: kitjob.in/job/4n6x6d