Mega Walk-In Drive || Network Engineering || 30th May || Noida

HCLTech is Hiring for Network Engineering Professionals! Interested candidates can walk in for an interview | Freshers are not eligible Dates: 30th May 2026 Timing: 11:00 AM
- 1:00 PM Walk-In Address: No. A 8 & 9, Sector 60, Noida
- Work Location: Noida Contact Persons: Navya/Kashish Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Job Summary: We are seeking an experienced and detail-oriented qualified to join our team as a Business Process Management (Provisioning and Activation) . The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current "As-Is" state to an optimized "To-Be" state, working closely with both business and technology stakeholders. Key Responsibilities:
- Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions.
- Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.
- Collaborate with cross-functional teams including Network Technicians, Order Management, SMEs, and Trainers to document and streamline end-to-end network provisioning and activation workflows.
- Facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions.
- Drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction.
- Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions.
- Provide regular project updates and executive summaries to key stakeholders and clients. Required Qualifications:
- Minimum of 3 years of relevant experience in business process management within the telecom or managed network services sector.
- Strong understanding of managed network service domains and associated processes.
- Experience in designing and implementing BPMN-compliant process maps and documentation.
- Proficiency in BPM tools such as Visio, BlueWorks, Adonis, or Celonis.
- Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega.
- Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).
- Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.
- Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification (V3 or higher) – Mandatory.
- Industry certifications such as CCNA, JNCIA, or Network+ – Preferred. Apply on Kit Job: kitjob.in/job/4n954b