Customer Service International Voice Process Noida

Roles and Responsibilities

Analyze and solve customer queries through calls.

Help customers by resolving their issues with high quality conversations.

Improve the customer's experience with the client services by ensuring that the customer's issues are attended promptly and all their concerns are resolved immediately.

Exceed expectations on conversation quality, timeliness of responses and overall customer experience.

Ensure that all the company policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests

Provide splendid customer services to customers in a friendly and courteous manner at all times.

Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

Build out customer knowledge bases to speed up and improve future replies

Think creatively and make cutting-edge suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Desired Candidate Profile

Graduate Freshers can apply

Should possess excellent verbal and written communication

Robust command of grammar and syntax

Work location : TELUS International, UG Floor, Tower no. 6, Candor TechSpace, Sector 135, Noida

Candidates should be okay with the work from office role

Should be comfortable with night shifts

Enjoys a adaptable working schedule Apply on Kit Job: kitjob.in/job/4ncqqb