Mega Walk-In Drive || Network Engineering || 30th May || Noida

HCLTech is Hiring for Network Engineering Professionals! Interested candidates can walk in for an interview | Freshers are not eligible Dates: 30th May 2026 Timing: 11:00 AM - 1:00 PM Walk-In Address: No. A 8&9, Sector 60, Noida - 201301 Work Location: Noida Contact Persons: Navya/Kashish Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Job Summary: We are seeking an experienced and detail-oriented professional to join our team as a Business Process Management (Provisioning and Activation) . The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current 'As-Is' state to an optimized 'To-Be' state, working closely with both business and technology stakeholders.Key Responsibilities: Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions. Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.Collaborate with cross-functional teams including Network Technicians, Order Management, SMEs, and Trainers to document and streamline end-to-end network provisioning and activation workflows. Facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions.Drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction. Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions. Provide regular project updates and executive summaries to key stakeholders and clients.Required Qualifications: Minimum of 3 years of relevant experience in business process management within the telecom or managed network services sector. Strong understanding of managed network service domains and associated processes. Experience in designing and implementing BPMN-compliant process maps and documentation.Proficiency in BPM tools such as Visio, BlueWorks, Adonis, or Celonis. Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega. Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc. Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA. Bachelor's degree in Computer Science, Information Technology, or a related field. ITIL Foundation certification (V3 or higher)– Mandatory.Industry certifications such as CCNA, JNCIA, or Network+– Preferred.