Property Operations Executive (North Goa)

✨ We’re Hiring: Property Operations Executive – Luxury Villas (Short-Term Rentals) ✨ Location: North Goa (on-ground role)

Rainforest is looking for a hands-on and detail-oriented Property Operations Executive to manage the day-to-day operations of assigned luxury villas in North Goa. This is a guest-facing role that requires solid operational control, team coordination, and a commitment to delivering seamless guest experiences.

Role Overview: The Property Operations Executive will be responsible for end-to-end villa operations, including guest handling, housekeeping supervision, maintenance coordination, and vendor management. The role involves direct interaction with guests, staff, and service providers to ensure smooth operations and high service standards across all properties.

Key responsibilities: Villa Operations & Maintenance
- Oversee daily operations of assigned villas
- Ensure villas are fully prepared for guest arrivals
- Coordinate maintenance, repairs, and preventive upkeep
- Conduct regular inspections for cleanliness and functionality

Guest Experience Management
- Manage guest check-ins and check-outs
- Act as the primary point of contact during guest stays
- Handle guest requests, feedback, and complaints professionally
- Ensure quick resolution of issues to maintain high satisfaction

Housekeeping & Staff Supervision
- Supervise housekeeping teams to maintain presentation standards
- Manage on-ground staff including housekeeping and support teams
- Prepare duty rosters and ensure adequate staffing

Vendor & Service Coordination
- Coordinate with vendors for maintenance and operational needs
- Monitor vendor performance and ensure timely service delivery
- Follow up on pending tasks and escalate recurring issues

Escalation & Issue Management
- Handle operational and guest-related escalations
- Resolve issues efficiently with minimal guest disruption
- Coordinate with internal teams and management when required

Administration & Reporting
- Main Apply on Kit Job: kitjob.in/job/4lv2hk