Manager - Operations (North Goa)

We are seeking a highly experienced Operations Lead to manage end -to -end Operations & Maintenance (O&M;) of Advanced Metering Infrastructure (AMI) under the AMISP project in South Goa. The ideal candidate will have in -depth experience in Smart Metering systems, including Head -End Systems (HES), Meter Data Management Systems (MDMS), field operations, vendor coordination, commissioning, regulatory compliance, and SLA management. This role is critical to ensuring operational reliability, 100% meter commissioning for billing readiness, system uptime, communication performance, and data accuracy across the smart metering network. <\/div> <\/div> Key Responsibilities:<\/b> <\/b> <\/div> <\/div> AMI System Operations & Platform Management<\/b> <\/b> <\/div>
- Lead O&M; of smart metering systems across the utility network, ensuring optimal performance and SLA adherence. <\/span> <\/li>
- Oversee functioning and integration of HES and MDMS platforms, ensuring data integrity and compliance. <\/li>
- Monitor and troubleshoot system issues, data gaps, and communication failures between meters, HES, and MDMS. <\/li>
- Work closely with IT and cybersecurity teams to ensure secure data communication and infrastructure protection. <\/li> <\/ul> Smart Meter Deployment & Commissioning<\/b> <\/div>
- Oversee installation, commissioning, and integration of consumer, DT, and feeder meters. <\/span> <\/li>
- Manage smart -to -smart replacements and recent service connections. <\/li>
- Ensure availability of work -front before deployment and coordinate shutdown schedules. <\/li>
- Ensure 100% successful meter commissioning and billing integration within defined SLA timelines. <\/li> <\/ul> Communication Performance & Meter Health<\/b> <\/div>
- Track and resolve Non -Communication and Never -Communication meters.<\/span> <\/li>
- Monitor communication success rate, meter health, and data availability. <\/li>
- Conduct root cause analysis for communication failures and coordinate with OEMs and field teams for resolution. <\/li> <\/ul> Field Operations & O&M; Management<\/b> <\/b> <\/div>
- Supervise field teams (internal and vendor) for timely resolution of meter failures and service disruptions. <\/span> <\/li>
- Lead preventive and corrective maintenance planning. <\/li>
- Track asset performance and reliability using analytics and dashboards. <\/li> <\/ul> Utility & Regulatory Coordination<\/b> <\/div>
- Coordinate with GED officials for work -front clearance, Refusal of Work resolution, shutdown approvals, and QC approvals. <\/span> <\/li>
- Participate in review meetings with DISCOM/GED. <\/li>
- Ensure compliance with regulatory guidelines and maintain audit -ready documentation. <\/li> <\/ul> Vendor & Stakeholder Management<\/b> <\/b> <\/div>
- Lead O&M; teams including engineers, technicians, and service partners. <\/span> <\/li>
- Coordinate with smart meter OEMs, HES/MDMS providers, and system integrators. <\/li>
- Monitor vendor performance and validate execution data before billing approvals. <\/li> <\/ul> Inventory, Safety & Compliance<\/b> <\/div>
- Monitor inventory of smart meters and communication devices. <\/span> <\/li>
- Maintain dismantled meter data and reconciliation records. <\/li>
- Coordinate PTWs and ensure strict adherence to safety and quality standards. <\/li> <\/ul> Qualifications<\/b> <\/div>
- Bachelor’s degree in Engineering <\/span> <\/li>
- 10–12 years of experience in the energy utility sector. <\/li>
- Minimum 3–5 years of hands -on experience in AMI / Smart Metering projects. <\/li>
- Proven experience managing HES, MDMS, and field smart metering infrastructure. <\/li> <\/ul> Key Skills<\/b> <\/div>
- Strong understanding of AMI architecture and HES–MDMS integration. <\/span> <\/li>
- Knowledge of meter communication protocols (DLMS/COSEM, MQTT, etc.). <\/li>
- Hands -on experience with leading HES/MDMS platforms. <\/li>
- Strong understanding of IT–OT convergence and system security. <\/li>
- Experience in SLA -driven operations under RFP framework. <\/li>
- Strong vendor, field team, and stakeholder management skills. <\/li>
- Analytical mindset with experience in dashboards and reporting tools. <\/li> <\/ul> <\/span> Apply on Kit Job: kitjob.in/job/4m9h4m