Voip Support Engineer Hsr Layout, HSR Layout

Roles & Responsibilities of VOIP Tech Support Engineer:

· Provides direct technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications.

· Troubleshoot issues by resolving them with maximum customer satisfaction.

· Analyze issues, solve or escalate to the next support level.

· Robust hands-on knowledge of SIP, H.323, TCP/IP, protocols.

· Telephony (VoIP, SIP) and advance knowledge on IP phones communication.

· Networking experience. (including analyzing IP network traces using networking tools , example Wireshark).

· Should provide onsite support at clients location (Bike Mandatory).

· Should have knowledge of IPPBX.

· Integrate and support IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet- based services and protocols.

· Provide after-hours support for VoIP networks.

Desired Qualifications:

· 1+ years in setup, configuration and maintenance of networking and VoIP infrastructure including any switches, routers, firewalls, VPN technologies, MPLS and Unified Communications.

· 1+ years with configuring and supporting IP networks.

· 1+ years configuring and troubleshooting VoIP networks.

· TCP/IP Monitoring & Troubleshooting.

· Ability to take initiative & manage multiple detailed tasks in a quick-paced and ever-changing environment.

· Excellent verbal and written communication skills for purposes of both communicating with Clients.

Education/Training:


· Bachelor's Degree: CIS Computer Information Systems; Information Technology, Computer Science or similar.

· Certifications Desired: One or more of the following: CCNA, CCNP Voice.

Pay: ₹25,000.00
- ₹35,000.00 per month

Advantages: Cell phone reimbursement Health insurance Provident Fund

Work Location: In person Apply on Kit Job: kitjob.in/job/4mq13u