Customer Support US - Refunds and Retention WFO (HSR Layout)

What’s This Role About? This role focuses on managing trainer cohorts and ensuring smooth training and onboarding processes. It involves tracking performance and maintaining accurate training-related data and reports. The role requires close coordination with training and cross-functional teams for seamless execution. It also demands solid communication, organizational skills, and adaptability in a fast-paced environment. What You’ll Be Doing
- Plan cohorts and ensure training is completed as per requirements
- Form and manage trainer training cohorts
- Keep track of cohorts and trainer performance
- Work on trainer-related data and update records in a timely manner for onboarded trainers
- Collaborate closely with the training team and other cross-functional teams to ensure smooth onboarding and an excellent overall experience for trainers What We’re Looking For
- Prior experience in a similar role within the Education Technology (EdTech) industry is preferred
- Basic proficiency in Microsoft Excel for data management and reporting
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
- Strong interpersonal skills with empathy and a customer- and teacher-centric approach
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
- Demonstrated adaptability to changing priorities and ambiguity
- Proven ability to collaborate and coordinate with cross-functional teams to achieve common goals
- Strong problem-solving skills with keen attention to detail and accuracy
- Ability to remain calm and composed during crisis situations and effectively resolve conflicts
- Bachelor’s degree in a relevant field is preferred, though equivalent work experience will also be considered Pay: Up to ₹450,000.00 per year Benefits
- Paid sick time
- Provident Fund Application Question(s):
- This is an urgent filling position. Are you able to join within this month?
- How many years of customer support experience do you have?
- This is a night shift, are you okay with this?
- Are you comfortable to work 6 days a week (including Saturday and Sunday)?
- Mention your current CTC
- Do you have a laptop? Personal laptop is mandatory.
- The maximum budget for the role is 4-4.5 lpa, and the final CTC depends upon your last drawn CTC, and overall performance during the interviews. Are you okay with this? Work Location: In person Apply on Kit Job: kitjob.in/job/4mv6sg