Senior Associate Infrastructure And Operations Engineer Veerapur

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Infrastructure and Operations Engineer is a developing subject matter expert, responsible for ensuring the availability of the infrastructure service platforms and/or software.

This role responds to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software.

This role designs system configurations, documents and manages the installation of a current network, and maintains and upgrades existing systems as necessary and later support the operation of overall IT services offered by the company.What you'll be doing

Key Responsibilities:

Performs operational tasks to resolve all incidents / requests in a timely manner and within agreed Service Level Agreement (SLA). Update tickets with resolution tasks performed. Maintains network and services availability by performing maintenance and health checks. Supports, assists or leads engineering, design and problem isolation. Provides third level support to all incidents, requests and identify the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with transparent identification of risks and mitigation plans to be captured into the change record. Escalates all tickets to seek right focus from other teams, if needed continue the escalations to management. Establishes monitoring for platform infrastructure. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching a Apply on Kit Job: kitjob.in/job/4lr3dw