Patient Interaction Intern – International Kottayam

Location: Remote

Type: Paid Internship (3 months) with PPO

Stipend: ₹10,000/month

Conversion: Full time role based on performance

Role objective

Enable international patients to navigate medical treatment in India with clarity, speed, and accuracy. The function is operational, not marketing. The output is successful bookings and high patient satisfaction.

Core responsibilities

Communicate with international patients via calls, WhatsApp, and email

Handle inquiries in English fluently

Explain treatment options, hospital packages, pricing, and process steps

Collect medical reports and coordinate with doctors/hospitals

Schedule appointments, travel assistance, and follow-ups

Maintain CRM records with structured, accurate data

Resolve concerns and reduce drop-offs in the booking funnel

Act as single point of contact for assigned patients

Required skills (non-negotiable)

Fluent spoken and written English

Transparent phone communication and listening ability

High empathy with disciplined execution

Ability to handle sensitive medical conversations calmly

Organized, process-driven mindset

Comfortable with Google Sheets / CRM tools

Quick response time and ownership mentality

Preferred

Experience in tele-calling, customer support, or medical tourism

What you will learn

International patient operations

Hospital coordination workflows

Healthcare sales pipeline management

Real-world problem solving under time pressure

Cross-border communication

Performance metrics

Inquiry → booking conversion rate

Response time

Data accuracy

Patient satisfaction score

Follow-up completion rate

Who should apply

Candidates who:

Want exposure to healthcare operations

Prefer execution-heavy roles over theory

Can handle responsibility early

How to apply

Email:

Subject: Patient Interaction Intern – International Apply on Kit Job: kitjob.in/job/4m8m3w