Information Technology Support Engineer Kottayam

Job Title: IT Support Engineer

Shift: EST (Eastern Standard Time)

Type: Full time

Experience Required: 3–5 Years

Location: Remote

Job Summary:

We are seeking experienced IT Support Engineers with solid backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.

Key Responsibilities:

Provide L1/L2/L3 technical support to MSP clients remotely during the EST shift

Troubleshoot and resolve issues related to:

Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)

Solid knowledge of Windows Server, Active Directory, DNS/DHCP, Group Policy.

Windows and Linux operating systems (user profile issues, boot failures, services, etc.)

Endpoint protection and security tools (e.g., ThreatLocker, Microsoft Defender)

Network connectivity, DNS/DHCP issues, VPN access, and firewall rules

Authentication and access control (MFA, SSO, Azure AD)

Perform user and license management through Microsoft 365 Admin Center and Azure AD

Proficiency with remote monitoring and management tools (e.g., N-able, Datto, Kaseya, NinjaOne).Document all technical procedures and solutions in IT Glue or equivalent documentation platforms

Manage tickets via tools like HaloPSA, ServiceDesk, or other MSP ticketing systems

Work with backup and disaster recovery tools as needed

Coordinate with senior engineers or vendors for complex escalations

Support client-side hardware/software installations and remote troubleshooting

Perform regular maintenance tasks and patch management

Enforce security policies and configuration compliance across user endpoints Apply on Kit Job: kitjob.in/job/4myqe9