Operations Lead, Panjim

URGENT POSITION TO BE FILLED– Panjim, Goa Salary: Up to 7 LPA [MAX] Compensation&Benefits: -₹2 Lakh Medical Insurance - Night Shift Allowance - 5 Days Working - Rotational Shifts Required Skills: Bachelor's degree in any field. Master’s degree is a plus. Min 2+ years of experience leading operations teams in BPO/KPO/shared services/outsourcing environments Operations Team Handling / Team LeadershipClient Management&Stakeholder Communication Resource Management&Capacity Planning SLA&Process Management Process Improvement&Gap Analysis Coaching, Feedback&Team Mentoring Project Transition Management Reporting&Operational MIS Excellent English Communication Skills Bonus/preferred Skills: Travel industry Tour operators Hospitality support operations International process operations Contract processing/support teams Description: We are looking for a strong Operations Team Leader with at least 2+ years of experience managing teams in a BPO, outsourcing, or business support environment. The candidate should be confident in handling client communication, managing SLAs, mentoring teams, improving operational processes, and handling project transitions. Strong English communication, stakeholder management, reporting skills, and the ability to drive team productivity are mandatory. Candidates from travel, tour operator, or hospitality support backgrounds will have an added advantage. The role requires a hands-on people manager who can work in rotational shifts from office in Goa and effectively manage operational delivery while maintaining high client satisfaction.