Associate/ Senior Associate (Customer Service/ Customer Support), Panjim

Job Title: Associate / Sr. Associate– Customer Service/Customer Support Location: North Goa aExperience: 0–5 Years (Freshers can apply) About the Role We are looking for dynamic and customer-focused professionals to join our team in a customer service role. The ideal candidate will be responsible for managing client queries, ensuring smooth operations, and delivering a seamless customer experienceKey Responsibilities Handle client queries/tickets and ensure resolution within defined SLAs Coordinate with internal stakeholders to ensure timely shipment deliveries and issue resolution Communicate proactively with clients regarding operational updates, delays, or challenges Provide accurate information about company products/services and assist clients with their queriesManage customer escalations, conduct RCA (Root Cause Analysis), and provide effective solutions Build strong relationships with clients by understanding their needs and delivering customized solutions Gather client feedback and share insights with internal teams for process and product improvementsIdentify process gaps and contribute to enhancing overall customer experience Requirements 0–5 years of experience in customer service/customer support Strong communication skills in English&Hindi (spoken and written) Comfortable working in a high-volume calling environment (80+ calls/day) Ability to work in a fast-paced, SLA-driven environent Strong problem-solving and stakeholder management skills Basic knowledge of MS Excel and ticketing/CRM tools is a plus