Administrator, Kannur

Role : IT Support Administrator Purpose : To resolve, maintain, and manage client software, hardware, or network issues based on service requests, ensuring high-quality service and client satisfaction. Responsibilities: Respond promptly to tickets raised via various channels. Troubleshoot and resolve hardware/software issues within SLA timelines.Perform root cause analysis and implement long-term solutions. Maintain systems, perform backups, and ensure infrastructure stability. Collaborate with on-site teams for complex issues and coordinate resolutions. Key Competencies: Technical Expertise : Advanced knowledge of systems, servers, and networking.Problem-Solving : Execute effective and timely solutions. Collaboration : Work across teams for resolution excellence. Performance Measures: 100% SLA adherence. Zero escalations and consistent client appreciation.