Assistant Service Manager - Automobile (Ramanathapuram)

The Assistant Service Manager supports the Service Manager in handling daily workshop operations, customer satisfaction, team supervision, and service performance in an automobile dealership or service center. Key Responsibilities
- Assist in managing daily operations of the automobile service workshop.
- Ensure smooth vehicle reception, repair, and delivery processes.
- Support the Service Manager in achieving service revenue and customer satisfaction targets.
- Supervise service advisors, technicians, and workshop staff.
- Monitor vehicle repair quality and ensure jobs are completed on time.
- Handle customer complaints and provide effective resolutions.
- Coordinate with spare parts department for timely availability of parts.
- Ensure proper job card preparation and service documentation.
- Follow up with customers regarding service updates and feedback.
- Maintain workshop discipline, cleanliness, and safety standards.
- Monitor technician productivity and workshop efficiency.
- Assist in implementing manufacturer service policies and procedures.
- Support warranty claim processing and documentation.
- Conduct team briefings and motivate staff for better performance.
- Ensure adherence to company standards, SOPs, and customer handling guidelines.
- Prepare daily and monthly service performance reports.
- Assist in training and developing workshop employees.
- Ensure proper usage and maintenance of workshop tools and equipment.
- Coordinate with insurance and accident repair teams when required.
- Support in achieving CSI (Customer Satisfaction Index) and retention targets. Required Skills
- Valuable communication and customer handling skills
- Leadership and team coordination abilities
- Technical knowledge of automobiles
- Problem-solving and decision-making skills
- Knowledge of DMS and service process
- Time management and multitasking abilities Pay: ₹25,000.00
- ₹35,000.00 per month Work Location: In person Apply on Kit Job: kitjob.in/job/4mvim9