It Support Kulasekharam

Job Description

Job Summary

We are looking for a motivated and enthusiastic IT Support Engineer Intern to join our IT team. The intern will provide Level 1 (L1) technical support to employees, assist in troubleshooting hardware and software issues, support system setup activities, and help maintain IT assets and documentation. This internship is an excellent opportunity for candidates who want to build a career in IT support and infrastructure.

Key Responsibilities

Provide first-level technical support for desktops, laptops, and software-related issues

Assist users with login, email, Microsoft 365, and basic network connectivity issues

Install and configure standard software applications and system updates

Support recent employee onboarding activities such as laptop setup and account configuration

Log, track, and update IT support tickets in the helpdesk system

Maintain IT asset inventory including laptops, accessories, and peripherals

Perform routine system health checks and antivirus monitoring

Escalate unresolved or critical issues to the senior IT team

Maintain proper documentation of technical issues and resolutions

Follow company IT policies, processes, and security standards

Requirements

Required Skills

Basic knowledge of computers, Windows OS, and troubleshooting

Understanding of networking fundamentals (IP, DNS, Wi-Fi, LAN)

Familiarity with Microsoft 365 tools (Outlook, Teams, Excel)

Positive communication and interpersonal skills

Problem-solving attitude and willingness to learn

Ability to work collaboratively in a team setting

Eligibility Criteria

Any Graduate

Freshers can apply

Candidates with basic IT support knowledge will be preferred

Preferred Skills (Good to Have)

Knowledge of ticketing/helpdesk tools

Basic understanding of antivirus or endpoint security tools

Experience in system formatting or software installation

Benefits

Internship Benefits

Hands-on experience in IT support operations

Exposure t Apply on Kit Job: kitjob.in/job/4mp38x