Customer Service Representative (Amravati)

Company Description Senses is a men's clothing brand dedicated to delivering timeless style and exceptional craftsmanship. With a focus on quality, our collection of T-shirts, flousers, and polos combines classic design with contemporary elements for the up-to-date man. Crafted from premium materials and tailored for comfort, our products are designed to instill confidence and sophistication. Senses is a community for those who value effortless style and uncompromising quality. Role Description This is a full-time, on-site role located in Parel for a Customer Service Representative. The role involves addressing customer inquiries, providing excellent support, resolving issues efficiently, and ensuring a positive customer experience at every touchpoint. Additional responsibilities include maintaining customer satisfaction, documenting interactions, and working collaboratively with team members to enhance customer service practices. Qualifications
- Proficiency in Customer Service and Customer Support
- Strong command over english and hindi language.
- Experience in managing Customer Satisfaction and ensuring Customer Experience
- Strong communication and interpersonal skills
- Ability to multitask, problem-solve, and adapt in a dynamic environment
- Previous experience in a retail or customer-facing role is a plus
- Working knowledge of CRM systems and tools is an advantage
- High school diploma or equivalent; additional certifications are preferred Apply on Kit Job: kitjob.in/job/4mt4ds