Assistant Manager/ Manager Warehouse, logistics and …, Maharashtra

Position : Warehouse Manager Experience : 6+ years of experience Job Location : Mhape, Navi Mumbai Key Interfaces : Operations Manager ************************************************************************************* What we are looking for We are looking for you if you are inspired by the vision of building India's first global premium beauty house which is energetic and beautifully crafted with consumer centric and world class Clean Beauty products. Overall objective of the role:
- Project/Product delivery on time with perfect planning
- Collaboration with vendors and internal stakeholders
- Deriving quality control for brand with vendors. We are looking for someone with an entrepreneurial and problem-solving spirit with the maturity to balance their actions between drawing from experience and experimentation. Strong analytical skills and interpersonal skills should be part of what you bring to the table. This opportunity will bring unique value to your career as you will be working with a team including the brightest and best of not just the Indian beauty industry but also the Indian technology industry. Role Overview Were looking for a hands-on Warehouse experience D2C Operations to own end-to-end fulfillment for our direct-to-consumer business. This role sits at the heart of customer experience and is responsible for fast, accurate, and cost-efficient order fulfillment across D2C, marketplaces, and B2B channels. You will work closely with courier partners, 3PLs, marketplaces, and internal teams to ensure on-time deliveries, low returns, and scalable warehouse operations. Key Responsibilities D2C Warehouse Operations
- Own daily warehouse operations including inbound, put-away, picking, packing, and dispatch.
- Ensure high order accuracy, same-day / next-day dispatch readiness, and peak-sale scalability.
- Manage coordination with 3PL partners and internal fulfillment teams. Fulfillment & Courier Management
- Manage and optimize relationships with courier and last-mile delivery partners.
- Monitor courier performance metrics such as delivery TAT, RTO.
- Handle courier claims related to lost, damaged, or delayed shipments and ensure timely closure.
- Support courier rate negotiations and service-level improvements. Multi-Channel Order Fulfillment
- Drive fulfillment across D2C website, marketplaces, and B2B channels.
- Ensure seamless order flow.
- Handle order prioritization during campaigns, launches, and sale events. Inventory & Process Control
- Maintain inventory accuracy across all systems and channels.
- Track ageing, slow-moving, and non-moving inventory; drive liquidation and optimization plans.
- Conduct regular audits, cycle counts, and reconciliations. Returns, Claims & Reverse Logistics
- Own end-to-end returns and reverse logistics operations.
- Reduce RTOs and returns through better process controls and courier coordination.
- Manage claims reconciliation with courier partners and marketplaces. MIS, Data & Performance Tracking
- Publish daily and monthly MIS on dispatch, delivery, RTO, returns, inventory, and costs.
- Use data to drive continuous improvements in fulfillment performance and customer experience. Cost Optimization & Vendor Management
- Control warehousing, packaging, and logistics costs.
- Evaluate and manage vendors including packaging suppliers, 3PLs, and courier partners. Team Leadership & Compliance
- Lead, train, and scale warehouse teams aligned with D2C speed and quality benchmarks.
- Ensure adherence to SOPs, safety standards, and statutory compliance.
- Build a culture of accountability, ownership, and continuous improvement. What Were Looking For
- Strong understanding of D2C fulfillment and e-commerce logistics
- Proven experience working with courier companies and last-mile partners
- Data-driven, execution-focused mindset
- Ability to thrive in fast-paced, high-growth environments
- Strong people management and stakeholder coordination skills Experience & Qualifications
- Graduate / Postgraduate in Supply Chain, Operations, or related field
- 5–10 years of experience in D2C, e-commerce, retail, or consumer brands
- Experience handling high order volumes and multi-SKU operations preferred What Can we offer?
- Exponential Learning Curve
- Competitive Salary
- Transparent working environment
- Growth in Career About the Group: KIRO beauty is a home grown Clean Beauty brand which is recently launched by the Patni group. With its differentiated packaging, high quality products and clean positioning it intends to cement its place firmly in the mastige segment of Indian beauty. It already has a D2C presence on it won website, with listings on Amazon and Nykaa. KIRO intends to make its products available both online and offline in stores in India and internationally as KIRO believes that potential for Indian beauty internationally is untapped and has a huge potential. Learn more about the brand on About Patni group With revenues of over USD 2 billion, Patni group straddles across IT, Healthcare and e-commerce. AK Patni Group co-founded Patni Computer Systems, India’s 5th largest IT Company with 29 international offices, 21 global delivery centers, over 400 Fortune 1000 companies as Clients and Revenues of over US$ 700 Million. The company was listed on the BSE and the NASDAQ. Along with Patni Computer Systems, the Group also has other IT Services companies. Group also runs CURRAE Healthtech Fund, India’s leading Sector Fund with investments, focused on backing entrepreneurs disrupting healthcare through technology. Apply on Kit Job: kitjob.in/job/4mcjex