Courier Operations Executive (Maharashtra)

Job Title Courier Operations Executive Company ipshopy com Location ipshopy Dnyanpeeth Campus T-18 Software Technology Park of India STPI Opposite Garware Stadium Naregaon Road Cidco Chhatrapati Sambhajinagar Aurangabad Maharashtra
- 431006 Job Type Full-time Permanent Vacancies 20 Salary 10 000
- to 20 000
- Salary is negotiable for the right candidates Contact ipshopyhr gmail com 91 72195 25259 91 80875 63160 About Us We are a fast-growing eCommerce company committed to delivering exceptional service and satisfaction to our customers We specialize in providing high-quality products with quick and reliable delivery services As we expand we are looking to enhance our logistics and customer service operations Join our dynamic team and help us streamline courier-related issues and ensure smooth order fulfillment for our customers Job Overview We are seeking an organized and customer-focused Courier Operations Customer Support Executive to handle courier-related complaints extra weight charge disputes and general shipping inquiries for our eCommerce operations In this role you will serve as the point of contact between our company customers and courier partners ensuring timely resolutions and maintaining a high level of customer satisfaction Key Responsibilities Courier Complaint Resolution Address customer complaints related to delayed deliveries lost packages or damaged goods Work with courier companies to investigate issues and resolve disputes promptly Extra Weight Charge Disputes Handle issues regarding extra weight charges by couriers and liaise with them to resolve discrepancies Review shipping documentation and ensure accurate weight calculations Customer Communication Provide timely updates to customers regarding shipping issues including delays or tracking errors Respond to customer queries via email phone or chat maintaining a professional and calm demeanor Courier Coordination Coordinate with courier partners both domestic and international to ensure smooth shipments Monitor delivery timelines and follow up on late deliveries to ensure they reach the customer as soon as possible Documentation Reporting Maintain records of all courier complaints weight disputes and resolution outcomes Prepare reports on common courier issues to help identify recurring problems and improve future processes Problem Solving Investigate and identify solutions for recurring logistical issues to improve the overall courier experience Suggest process improvements to optimize delivery timelines and reduce charge disputes Required Skills Qualifications Experience 6 month of experience in customer service logistics or eCommerce operations preferably in handling courier-related issues Familiarity with popular courier services like FedEx DHL Delhivery Blue Dart DTDC Ekart or India Post Skills Strong verbal and written communication skills with an ability to manage complaints and difficult situations effectively Excellent problem-solving skills and the ability to think critically under pressure Basic understanding of eCommerce platforms and shipment tracking tools Ability to handle multiple tasks efficiently and work well within deadlines Preferred Qualifications Familiarity with logistics software tools like Shiprocket Shipway or Delhivery Partner Portal A background in managing supply chain inventory or shipping operations is a plus Benefits Competitive salary and performance-based incentives Opportunities for career growth and development Work with a dynamic supportive and innovative team Health and wellness benefits if applicable Why Join ipshopy com Dynamic Work Environment Be part of a growing e-commerce company with opportunities to develop current skills and advance in your career Competitive Salary We offer an attractive salary package with flexibility for the right candidates Career Growth Get the opportunity to work in a fast-paced and innovative space with room for professional growth Modern Work Culture We value creativity collaboration and continuous learning at ipshopy Location Our office is located in the heart of Chhatrapati Sambhajinagar Aurangabad Maharashtra How to Apply Interested candidates should send their updated resume along with a cover letter to ipshopyhr gmail com You can also contact us at 91 72195 25259 or 91 80875 63160 for more details We are excited to have you join us in helping ipshopy com grow and thrive in the digital world Job Type Full-time Pay 10 000 00
- 20 000 00 per month Benefits Provident Fund Work Location In person Apply on Kit Job: kitjob.in/job/4n22sz