Hcl Technologies | Walk-In Hiring | International Banking …, Maharashtra

HCL Technologies | Walk-In Hiring | International Banking Voice Process
- Mortgages & Consumer Lending.RolesThe Advisor is responsible for deliveringexpert, complaint, and customer‑centric lending supportto customers of an international retail bank.Working within a highly regulated environment, the adviser will managepersonal loans, mortgages, and repayment/arrears solutions, ensuring all advice provided issuitable, sustainable, and fully compliantwithCentral Bank of Ireland regulations .The role involves managing inbound and outbound customer interactions, assessing financial needs, supporting lending journeys end‑to‑end, and acting as a trusted adviser.Key ResponsibilitiesCustomer Service & Case ManagementHandle inbound and outbound customer interactions related topersonal lending, mortgages, repayments, and arrears supportDeliver consistentlyprofessional, empathetic, and high‑quality customer experiencesResolve customer queries relating to loan applications, account service, repayments, and restructuring optionsAchievefirst‑contact resolutionwhere possible, while maintaining service, quality, and compliance standardsLending Advisory & Sales SupportAssess customer financial circumstances and identifyappropriate lending or repayment solutionsClearly explain product features, eligibility, risks, costs, and customer obligationsGuide customers throughloan application journeys, including documentation and approval stagesIdentify opportunities forcross‑sell, upsell, or referrals, in line with ethical lending and suitability guidelinesEnsure advice given iscustomer‑focused, sustainable, and aligned to risk appetiteRegulatory Compliance & Risk ManagementAdhere strictly toBanking regulations, Consumer Protection Code, and internal governance frameworksMaintainCertification standards provided by company, including completion of ongoingContinuous Career development (CPD)Ensure all customer interactions, advice, and decisions areaccurately documented and audit‑readyIdentify and escalaterisk indicators, vulnerable customers, or compliance concernsin a timely mannerCustomers in Financial DifficultySupport customers experiencingfinancial stress or loan arrearswith sensitivity and professionalismProvide appropriaterepayment plans, restructuring options, or referralsin line with policyDemonstrate strong empathy, judgement, and structured problem‑solving during sensitive conversationsPerformance, Quality & GovernanceConsistently meet or exceedKPIs, including quality, compliance, customer satisfaction, productivity, and conversion metricsParticipate actively inquality reviews, coaching sessions, audits, and calibration exercisesMaintain high standards ofdata accuracy, policy adherence, and customer outcomesRequired QualificationsGraduate qualification preferred, or equivalent relevant banking experienceBanking related certifications will be an added advantageExperience Required1–3 yearsof experience in abanking contact center, lending, or collection's rolePrior experience working withregulated financial productspreferredExposure tointernational or overseas retail banking clientsis an advantageKey Skills & CompetenciesExcellent verbal and written communication skillsStrong customer focus with high levels of empathySound financial judgement and analytical problem‑solving abilityHigh attention to detail and strong compliance mindsetAbility to handlecomplex, sensitive, or vulnerable customer conversationsEffective time management and ability to work to targetsWalk-In DetailsDates: 08-May-2026 & 09-May-2026⏰Time:11:00 AM – 03:00 PMInterview Venue:HCL Technologies Ltd ETA 1, No.33, Sandhya Infocity, OMR Rajiv Gandhi Salai, Navalur Chennai.“Immediate joiners or people with 30 days' notice period are preferred.”HR Contacts:Sanjay Apply on Kit Job: kitjob.in/job/4n2glp