Virtual Relationship Banking- Supervisor (Classic On Phone) …, Maharashtra

Role & responsibilities :
- Responsible for managing a team size of 13
- 15 Personal Bankers managing virtual Classic portfolios.
- Drive the team for meeting the portfolio objectives for income/revenue generation, cross sell, digital product penetration, sales processes, call quality thus leading to building effective relationship and engagement with the managed classic customers.
- Ensure adherence to Operations process and meeting the Audit & Compliance guidelines.
- Responsible for managing, training and engaging staff.
- Every portfolio to have the required set of groups so as to build relationship with the customers. Maintain the no of eligible groups in the portfolio.
- Improve the digital penetration in the portfolios under management.
- Penetrate into other digital like Bill Pay, Netbanking/Mobilebanking.
- Barging of calls made by PBs daily followed by giving feedback and review if the feedback has been implemented and there is improvement.
- Handles the customers queries of the team members and customer escalations received by following up and reverting to the customer.
- Handle or address the queries of the PBs. Take over the calls where ever required. Handle the calls escalated. Preferred candidate profile
- Customer handling skills
- Sales and Influencing Skills
- Banking Product & Process Knowledge
- Communication skills
- Team Management
- Team Handling Experience is Must Apply on Kit Job: kitjob.in/job/4na4cu