Collections Representative for Inbound / Outbound Contact …, Maharashtra

The Job Role and Responsibilities The primary responsibilities of a collections representative would be: Manage large amounts of incoming and outgoing calls Ability to understand the customer financial situation through FFQ’s, probing and providing assistance and plans to collect the dues. Should have a clear understanding of delinquency levels and buckets. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. Looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: Proven customer support experience or experience as a collections representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Effective negotiation skills Work Environment This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, & phones. Position Type and Expected Hours of Work This is a full time position. Days and hours of work are Monday through Sunday 24X7, 365 days a year with rotational shifts Required Education and Experience Full time graduate Customer service or collections experience in an international call center setup for a minimum of 12 months. Experience in UK market and regulatory knowledge (FCA) will be an added advantage Apply on Kit Job: kitjob.in/job/4n9pc0