Call Centre Supervisor (Patna)

We are seeking a dynamic and experienced CGRMS Supervisor to take charge of end-to-end call centre operations at the JEEVIKA Command & Control Centre. This is a leadership role where you’ll guide teams, ensure seamless client interactions, and drive operational excellence that directly impacts citizen services. Key Responsibilities
- Oversee call centre operations to ensure smooth daily functioning.
- Lead and mentor helpline executives, fostering a culture of support and accountability.
- Engage with clients to understand requirements and provide timely updates.
- Ensure project milestones are achieved within deadlines and SLAs.
- Monitor performance metrics and implement strategies for continuous improvement.
- Handle escalations with professionalism and resolve operational challenges.
- Maintain compliance with organizational standards and reporting requirements. What We’re Looking For
- Languages: Hindi & English (mandatory).
- Leadership: Solid team management and motivational skills.
- Communication: Excellent interpersonal abilities to build trust with both teams and clients.
- Experience: Minimum 5 years in call centre operations or client-facing supervisory roles.
- Skills: Ability to work under pressure, meet deadlines, and use call-handling systems effectively.
- Education: Bachelor’s degree (required).
- Location: Must be able to commute or relocate to Patna, Bihar. Compensation
- Salary: ₹20,000 – ₹25,000 per month Pay: ₹20,000.00
- ₹25,000.00 per month Benefits:
- Health insurance
- Paid time off
- Provident Fund Education:
- Bachelor's (Required) Experience:
- Call center operations: 5 years (Required) Work Location: In person Apply on Kit Job: kitjob.in/job/4lolq0