Quality Analyst Patna
Quality Analyst Patna
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Patna, India -
Posted: a week ago
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Description
Job Title:- Quality Analyst (Back-Office)
- Shiv am Stock Broking Limited Role Overview:
About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.
Position:
- Calls & Compliance Auditor Location: -Patna Bihar
Key Responsibilities:
Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone accuracy resolution etc.)
Feedback & Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and highlight trends or recurring issues
Requirements
Required Skills:
Strong attention to detail
Valuable communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools
Educational Qualification:
Minimum:- G raduate or above
Experience:- More than 1 year of experience in a similar role
Advantages
Salary Package & Other Benefits: -
Pay: 15000.00
- 20000.00 per Month PFESIC
Required Skills:
call Audit Compliance Audit Positive Communication skill & Basic Excel
Required Education:
12th Graduation Apply on Kit Job: kitjob.in/job/4lw3a5
- Shiv am Stock Broking Limited Role Overview:
About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.
Position:
- Calls & Compliance Auditor Location: -Patna Bihar
Key Responsibilities:
Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone accuracy resolution etc.)
Feedback & Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and highlight trends or recurring issues
Requirements
Required Skills:
Strong attention to detail
Valuable communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools
Educational Qualification:
Minimum:- G raduate or above
Experience:- More than 1 year of experience in a similar role
Advantages
Salary Package & Other Benefits: -
Pay: 15000.00
- 20000.00 per Month PFESIC
Required Skills:
call Audit Compliance Audit Positive Communication skill & Basic Excel
Required Education:
12th Graduation Apply on Kit Job: kitjob.in/job/4lw3a5
Highlights
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Company nameShivam Stock Broking -
Job positionQuality Analyst Patna
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