HR Executive (Patna)

Key Responsibilities
- High-Volume Recruitment: Source, screen, and interview large pools of candidates for voice process to meet hiring targets.
- Onboarding &
- Induction: Manage joining formalities, documentation, and orientation programs covering company policies and call center metrics.
- Attendance &
- Roster Management: Track rotational shifts, leaves, and floor attendance to ensure optimal staffing levels in coordination with Call Centre Supervisor/ managers.
- Employee Relations &
- Wellness: Address workplace grievances, conduct exit interviews, and implement stress-management and engagement initiatives to reduce attrition.
- Performance Tracking: Assist team leaders in evaluating performance metrics (e.g., Average Handle Time, First Call Resolution) and support learning and development programs. Essential Qualifications
- Experience: 1–3 years of experience in HR, specifically handling high-volume hiring for BPOs or call centers.
- Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
- Communication Skills: Excellent verbal and written communication skills to handle candidate negotiations and employee counseling.
- Technical Proficiency: Hands-on experience with HRMS (Human Resources Management Systems), ATS (Applicant Tracking Systems), and MS Excel Key Performance Indicators (KPIs)
- Time-to-Hire &
- Quality of Hire: Speed of filling open floor seats with qualified agents.
- Attrition &
- Retention Rates: The percentage of agents retained month-over-month.
- Attendance/Adherence: Ensuring agents comply with shift and break schedules. Pay: ₹15,000.00
- ₹18,000.00 per month Advantages
- Health insurance
- Life insurance
- Provident Fund Work Location: In person Apply on Kit Job: kitjob.in/job/4m53tw