Lead Site Reliability Engineer Patna

About the Role :

As a Lead Site Reliability Engineer, you will own the reliability and availability of our production systems. You will champion SRE principles across engineering teams — defining SLOs, managing error budgets, and leading a culture of blameless incident response. This is a hands-on leadership role where you will partner closely with product and engineering teams to balance the pace of innovation with the stability our customers depend on.

Title: Site Reliability Engineer

Shift- General/UK Shift

Location: India, Remote Any location near CNX offices

Responsibilities:

Reliability Ownership

· Define, implement, and own Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets across critical services.

· Use error budget policies to drive data-informed conversations between engineering and product on release velocity vs. reliability trade-offs.

· Conduct capacity planning and proactive risk assessments to prevent incidents before they occur.

Incident Management

· Lead incident response as incident commander — coordinating teams, driving resolution, and maintaining explicit stakeholder communication during outages.

· Facilitate thorough, blameless postmortems and ensure action items are tracked, prioritized, and resolved.

· Develop and continuously improve runbooks, escalation paths, and on-call practices to reduce MTTD and MTTR.

Observability & Monitoring

· Design and maintain observability strategies using contemporary tooling (Prometheus, Grafana, OpenTelemetry, ELK) to ensure full visibility into system health.

· Define intelligent alerting that is actionable and minimizes alert fatigue.

· Drive adoption of distributed tracing and structured logging across services.

Toil Reduction & Automation

· Identify and measure toil across the engineering organization and lead initiatives to eliminate it through automation.

· Build internal tooling and self-service capabilities that improve developer productivi Apply on Kit Job: kitjob.in/job/4mg5zn