Customer Service Manager-SUPPORT SERVICES-Customer Service, Patna

Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL-Grade M3 -Location-Mumbai Job Role: Monitoring and Evaluation: Regularly monitor emails and calls to evaluate performance and identify areas for improvement. Process Improvement: Implement process improvements to enhance the efficiency and effectiveness of communication channels.Customer Feedback Analysis: Analyse customer feedback to identify trends and areas for improvement in communication strategies. Reporting and Documentation: Prepare regular reports on communication quality metrics and present findings to National Head Customer Service. Required Skills and Qualifications:Experience: 5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets. Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in quality management systems and tools. Knowledge of regulatory requirements related to loan productsKnowledge of system understanding and should have a proficiency in South Indian Languages.