Customer Service Executive - Personal Loans - Channel - …, Patna

Job Description Roles&Responsibilities : 1. Company Representative: Act as the company's representative for Personal Loan products 2. Customer Acquisition&Engagement: Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees. 3. Communication Channel: Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.4. End to End ownership: Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT). 5. Customer Satisfaction: Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the productKey Skills&Competencies: Basic knowledge of Personal Loan products /Retail Lending Customer‑centric approach Ability to meet service and business targets